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Privacy Policy

Last updated October 24, 2026. This policy describes how Samarudr (“Visualora”, “we”, “us”) handles personal information when you use the Visualora mobile app or this website.

1. Who we are

The controller for personal information collected through Visualora and this website is Samarudr, operating under the laws of India. Postal address: Hyderabad, Telangana. Package name / bundle ID: com.samarudr.visualora. Privacy inquiries: mstudiothoughts@gmail.com.

2. Scope

This policy covers (a) visitors to this website, (b) people who contact support, and (c) people who create a Visualora account and use Studio, Styles, Library, Profile, credits, or in-app purchases. Visualora is an art app for people. If you use it at work, your organisation is not the customer of this policy in a workplace-HR sense — you are using a consumer app.

3. Information we collect

Account and sign-in

When you sign in with Google or Apple, we receive the name and email those services share so we can create your Visualora account. If they do not share an email, we may use another account identifier that is not your email address.

Sketches and generated images

To visualise a doodle we process the image you upload (camera or gallery), optional notes, the style you pick, and the generated result. On iPhone and iPad, the first time you create an image the app asks permission before anything is uploaded. If you tap Allow, that image, your notes, and the chosen style are sent to Gemini on Vertex AI so the model can create the artwork. If you tap Not now, nothing is sent. On Android, tapping Make it real sends that same image, notes, and style. Originals and results are stored on Amazon Web Services so they appear in Library and so we can finish, refund, or fix a visualisation.

If you choose to share a result to the weekly challenge gallery, we store a gallery entry that links to that image, the style name, when you shared it, and its likes and report count. Other users see the image, the style name, the like count, and an anonymous artist name derived from your account, not your name or email. We also store the likes you give, the reports you make, and the artists you block, so the gallery works and stays safe. Nothing is shared unless you choose to. You can remove an entry at any time, and deleting the Library item or your account deletes the entry, your likes, your reports, and your block list. Likes already counted on other people’s entries are not removed.

3A. Face data

Visualora does not collect Face ID, TrueDepth maps, face geometry, biometric templates, or facial-recognition identifiers. We do not use the TrueDepth camera, ARKit face tracking, or on-device face detection to identify people.

The camera and photo library are used only so you can photograph or pick a drawing. Those files are ordinary photos or images. If a photo or a drawing includes a face (for example a portrait doodle, or a person accidentally in frame), that image — including any visible face — is processed as artwork, not as biometric face data. Generated “realistic photo” results may depict a face when the drawing does. We do not use images to identify, authenticate, or match people. We do not sell face data.

Planned use of any incidental face appearing in an uploaded image is the same as for sketches generally: generate the requested artwork, show it to you in Library, and support refunds or abuse review. We do not share face data with advertisers. We do not build a face database.

You can delete a Library item in the app. Deleting your account (Profile → Delete account) removes your sketches and results from our Amazon Web Services storage. There is no separate retention period for face data because we do not store extracted face data.

Wallet and purchases

We store your credit balance, when credits are added or used, signup and streak rewards, and enough information to recognise a store purchase. Credit packs, subscriptions, and Visualora Pro (when offered) are billed through the App Store or Google Play. We do not store full card numbers.

Ads

The app includes an ads SDK. If a rewarded ad is offered as a way to earn credits, the ad network may collect a device advertising identifier and similar data under its own policy.

Device, diagnostics, and messaging

The app collects limited diagnostics so we can see crashes, understand how Visualora is used, and send optional notifications. This can include device model, OS version, app version, language, crash details, and an account identifier. We also store settings you choose, such as theme and language.

Website

This website does not use tracking or advertising cookies. Our website host may log standard technical requests (such as IP address, browser type, and the page you opened) to deliver pages and keep the site secure.

Communications

Messages you send to mstudiothoughts@gmail.com, including notes from the contact form.

4. How we use information

  • Create and secure your account, and keep you signed in.
  • Run sketch-to-photo jobs by sending your drawing, notes, and style to Gemini on Vertex AI, show results, and keep Library items. On iPhone and iPad this send happens only after you allow it.
  • Debit and refund credits, grant rewards, and recognise store purchases.
  • Measure reliability, fix crashes, and send optional service messages.
  • Show rewarded ads when you choose that path to earn credits.
  • Run the weekly challenge gallery you choose to take part in, including likes, reports, and blocks, and review reported entries.
  • Respond to support and legal requests, and enforce our Terms and Acceptable Use Policy.
  • Comply with law and protect the service from abuse or fraud.

Where GDPR or similar laws apply, we rely on: contract (to provide the app you asked for), legitimate interests (security, diagnostics, and limited product improvement), consent (sending your drawing, notes, and style to Gemini on Vertex AI on iPhone and iPad, and advertising identifiers in the app where required), and legal obligation. You may withdraw consent without affecting processing that does not rely on it. Choosing Not now on iPhone or iPad stops that upload until you allow it.

6. Sharing

We share information with companies that help us run Visualora — to keep you signed in, store your artwork securely, generate images with a third-party AI model, send optional notifications, show ads you choose to watch, and process App Store or Google Play purchases. We may also share information if the law requires it, or to protect people and Visualora. We do not sell your sketches. Generated images are stored so the app can show them to you.

The first time you tap Make it real on iPhone or iPad, the app asks permission before anything is uploaded. If you tap Allow, we send your uploaded drawing, optional notes, and chosen style to Gemini on Vertex AI solely to generate the image you asked for. If you tap Not now, nothing is sent, and the app asks again the next time you try. On Android, tapping Make it real sends that same drawing, notes, and style. Gemini on Vertex AI processes that data as our service provider and provides the same or equal protection of that data as described in this policy. We do not use your sketches to train Visualora’s own models.

Service providers

For transparency, the main processors we use today are:

  • Amazon Web Services — account sign-in, cloud hosting, and artwork storage (original sketches and generated results in your Library).
  • Gemini on Vertex AI — to generate artwork from your sketch, notes, and style. On iPhone and iPad this happens after you allow it. It provides the same or equal protection of that data as described in this policy.
  • Google — Sign in with Google, ads you choose to watch, app analytics, crash reports, and notifications.
  • Apple — Sign in with Apple and App Store purchases.
  • Google Play — Android purchases.
  • A billing helper that tells us whether an App Store or Google Play purchase succeeded. Apple and Google still handle the payment.

7. Retention

Account data is kept while your account is active and for a reasonable period afterward if needed for refunds, abuse review, or legal holds. Library images (original sketches and generated results) are kept in Amazon Web Services until you delete the item in Library or close the account, subject to backup cycles. Account deletion removes your sketch and result files from our storage. We do not keep a separate store of face data. Gemini on Vertex AI processes generation requests to create the image; we do not operate an independent face-data archive. Crash and analytics events are kept for a limited diagnostic window. Support emails are kept as long as the thread remains relevant.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export personal information, to object or restrict certain processing, and to lodge a complaint with a supervisory authority. To delete your account in the app, open Profile and tap Delete account. You can also use the account deletion page; website requests are completed within 15 days. Or email mstudiothoughts@gmail.com from the address on your account. We may need to verify you. If we deny a request we will explain why, where the law requires it.

When an account is deleted we remove your profile, Library, wallet, and related data. We keep only your email address so a deleted account that registers again does not receive welcome credits a second time. You can stop Google or Apple sign-in from those providers’ account settings. You can reset advertising identifiers in your device settings. You can delete the app at any time.

9. Security

We protect Visualora with encrypted connections and access-controlled cloud services. No method of transmission or storage is completely secure. Visualora is designed not to run on rooted or jailbroken devices.

10. International transfers

We operate from India and use service providers that may process data in other countries, including the United States. Where required, we rely on appropriate safeguards such as the contracts those providers use for international transfers.

11. Children and families

Visualora is a family-friendly drawing app, but it is not directed to children under 13 and is not designed to collect personal information from them. You must be at least 13 (or the higher age required in your country) to create an account. If we learn we have collected personal information from a child below that age, we will delete it. Parents or guardians can email mstudiothoughts@gmail.com.

12. Changes

We may update this policy. The “Last updated” date will change. Material changes will be highlighted on this page or in the app when practical. Continued use after the effective date means you accept the revised policy, to the extent permitted by law.

13. Contact

Samarudr (Visualora), Hyderabad, Telangana. For privacy, support, and legal questions, email mstudiothoughts@gmail.com. The contact form opens a draft to that same inbox.